E187: Charlotte Hilton - Quality and Improvement
Trigger Warning: this episode discusses cancer, cancer treatment, lack of access to treatment and job loss.
Episode 187: Part of the Education and Workforce Development Series (Part65)
Description: In this powerful episode, Naman Julka-Anderson and Jo McNamara sit down with Charlotte Hilton.
Charlotte is a Project Delivery Manager at the Humber and North Yorkshire Cancer Alliance, focussing on the nursing and allied health professional workforce and quality improvement. She has worked in the NHS for almost four years, beginning on the NHS Graduate Management Training Scheme covering policy, operational and third sector roles, followed by a year managing a tertiary Spinal Surgery service before her current role in project management. Charlotte has also recently completed her MSc Health Policy dissertation on cancer workforce retention challenges and its mitigations and is awaiting final grade confirmation from Imperial College London.
In this insightful episode, Naman Julka-Anderson and Jo McNamara sit down with Charlotte to hear about her role, quality improvement along with how to support costal towns with cancer care services.
CPD Reflection Points:
- reflect on Charlotte’s experience of working in quality and improvement.
- consider a quality and improvement project within your workspace.
- using the NHS Improving Quality: a simple guide to improving services, plan and design how you will complete this project.
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Links from the Episode:
- NHS Graduate Management Training Scheme
- Imperial College London MSc Health Policy
- NHS Improving Quality: a simple guide to improving services
Research links from the Episode:
- An introduction to quality improvement
- Quality Improvement in Practice
- A scoping review of continuous quality improvement in healthcare system: conceptualization, models and tools, barriers and facilitators, and impact
- BMJ Open Quality Improvement
- BMJ Open Quality
- Quality Improvement Methods(LEAN, PDSA, SIX SIGMA)
- The effectiveness of continuous quality improvement for developing professional practice and improving health care outcomes: a systematic review
Rad Chat Links:
Credits: Music and jingle credits: Dr. Ben Potts and Adam Cooke.